Sustentabilidade da cadeia de suprimentos: aprendizado do setor hoteleiro com a pandemia Covid-19
Nenhuma Miniatura disponível
Citações na Scopus
Tipo de produção
Dissertação
Data
2024
Autores
Oliveira, C. T. P. de
Orientador
Morais, Dafne Oliveira Carlos de
Periódico
Título da Revista
ISSN da Revista
Título de Volume
Citação
Texto completo (DOI)
Palavras-chave
Cadeia de suprimentos (gerenciamento),Desenvolvimento sustentável,Aprendizagem organizacional
Resumo
A pandemia da COVID -19 foi um evento sem precedente, as restrições impostas com o objetivo de prevenir e controlar a propagação da contaminação pelo novo vírus modificou aspectos sociais, políticos e impactou diretamente todos os setores da economia. A Cadeia de Suprimentos engloba todas as atividades associadas ao fluxo e transformação de recursos, da extração da matéria-prima até a entrega ao consumidor, às restrições de deslocamento prejudicaram tanto a consumidores como fornecedores, independente de seu porte, localização ou setor. Desse modo, a pandemia do COVID-19 exigiu mudanças e de adaptação em todo o contexto empresarial, aumentando a necessidade de um processo de Aprendizagem Organizacional em uma Cadeia de Suprimentos Sustentável. Este trabalho analisa o impacto da pandemia da COVID-19 na Aprendizagem Organizacional (AO) em uma Cadeia de Suprimentos Sustentável (CSS) no setor de hotelaria, especificamente no meio de hospedagem do tipo Resorts. Foi efetuada a análise de cenários divididos em ciclos, onde o primeiro ciclo demonstra o antes da pandemia, o segundo e terceiro durante a pandemia e o quarto ciclo o fim da pandemia. O trabalho identifica em cada ciclo a estrutura de aprendizagem, as capacidades desenvolvidas e em qual fase de aprendizagem de sustentabilidade de CSS o ciclo se encontra. No auge da pandemia da COVID-19 que corresponde aos ciclos 3 e 4, o ambiente nos resorts era propenso a mudanças e com alto
comprometimento de seus colaboradores. Este ambiente diferenciado permitiu acelerar e aprimorar os processos da AO em uma CSS de forma mais ágil e dinâmica. Apesar da diminuição das ações de Sustentabilidade, as ações que foram mantidas em sua grande maioria foram no aspecto ambiental. Com o retorno a normalidade, ciclo 4, criou também um ambiente que pode desenvolver a autogestão dos procedimentos de aprendizagem nas CSS, se for mantida o comportamento proativo de seus stakeholders com a volta da normalidade das operações no setor hoteleiro
The COVID-19 pandemic was an unprecedented event, the restrictions imposed with the aim of preventing and controlling the spread of contamination by the new virus changed social and political aspects and directly impacted all sectors of the economy. The Supply Chain encompasses all activities associated with the flow and transformation of resources, from the extraction of raw materials to delivery to the consumer, to travel restrictions that harm both consumers and suppliers, regardless of their size, location or sector. Thus, the COVID-19 pandemic required changes and adaptation throughout the business context, increasing the need for an Organizational Learning process in a Sustainable Supply Chain. This work analyzes the impact of the COVID-19 pandemic on Organizational Learning (OA) in a Sustainable Supply Chain (CSS) in the hospitality sector, specifically in the Resorts type of accommodation. An analysis of scenarios divided into cycles was carried out, where the first cycle demonstrates before the pandemic, the second and third during the pandemic and the fourth cycle the end of the pandemic. The work identifies in each cycle the learning structure, the capabilities developed and in which CSS sustainability learning phase the cycle is. At the height of the COVID-19 pandemic, which corresponds to cycles 3 and 4, the environment in the resorts was prone to change and with high commitment from its employees. This differentiated environment allowed us to accelerate and improve AO processes in a CSS in a more agile and dynamic way. Despite the reduction in Sustainability actions, most of the actions that were maintained were in the environmental aspect. With the return to normality, cycle 4, it also created an environment that can develop self-management of learning procedures in CSS, if the proactive behavior of its stakeholders is maintained with the return of normal operations in the hotel sector
The COVID-19 pandemic was an unprecedented event, the restrictions imposed with the aim of preventing and controlling the spread of contamination by the new virus changed social and political aspects and directly impacted all sectors of the economy. The Supply Chain encompasses all activities associated with the flow and transformation of resources, from the extraction of raw materials to delivery to the consumer, to travel restrictions that harm both consumers and suppliers, regardless of their size, location or sector. Thus, the COVID-19 pandemic required changes and adaptation throughout the business context, increasing the need for an Organizational Learning process in a Sustainable Supply Chain. This work analyzes the impact of the COVID-19 pandemic on Organizational Learning (OA) in a Sustainable Supply Chain (CSS) in the hospitality sector, specifically in the Resorts type of accommodation. An analysis of scenarios divided into cycles was carried out, where the first cycle demonstrates before the pandemic, the second and third during the pandemic and the fourth cycle the end of the pandemic. The work identifies in each cycle the learning structure, the capabilities developed and in which CSS sustainability learning phase the cycle is. At the height of the COVID-19 pandemic, which corresponds to cycles 3 and 4, the environment in the resorts was prone to change and with high commitment from its employees. This differentiated environment allowed us to accelerate and improve AO processes in a CSS in a more agile and dynamic way. Despite the reduction in Sustainability actions, most of the actions that were maintained were in the environmental aspect. With the return to normality, cycle 4, it also created an environment that can develop self-management of learning procedures in CSS, if the proactive behavior of its stakeholders is maintained with the return of normal operations in the hotel sector