The Relationship of Continuous Improvement Practice with Service Operations Competitiveness in Healthcare

Página do item simplificado
dc.contributor.advisorOrcidhttps://orcid.org/0000-0003-1810-5372
dc.contributor.advisorOrcidhttps://orcid.org/0000-0001-7541-9955
dc.contributor.authorTEIXEIRA, A. L.
dc.contributor.authorAlliprandini D. H.
dc.contributor.authorClaudia Mattos
dc.date.accessioned2023-07-01T06:05:24Z
dc.date.available2023-07-01T06:05:24Z
dc.date.issued2020-03-21
dc.description.abstract© 2020, Springer Nature Switzerland AG.Although it is reasonable to admit that higher maturity in the continuous improvement practice may generate greater contributions to service operations competitiveness, there is little or hardly any discussion aiming to understand this relationship. Therefore, this paper proposes, in an explanatory form, a reflection on this research field by investigating the relationship between the continuous improvement maturity level and the stages of the service operations competitiveness, relating the abilities of each continuous improvement maturity level to the aspects inherent to each service operations competitiveness stage. The findings of this study are innovative in the research field as this research offers the proposal of a theoretical model that seeks to identify the relationship between the service operations competitiveness and its continuous improvement maturity level.
dc.description.firstpage78
dc.description.lastpage85
dc.description.volumePart F201
dc.identifier.citationTEIXEIRA, A. L.; ALLIPRANDINI, D. H.; MATTOS, C. The relationship of continuous improvement practice with service operations competitiveness in healthcare. Lecture Notes on Multidisciplinary Industrial Engineering, v. Part F201, p. 78-85, march. 2020.
dc.identifier.doi10.1007/978-3-030-43616-2_9
dc.identifier.issn2522-5030
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/4858
dc.relation.ispartofLecture Notes on Multidisciplinary Industrial Engineering
dc.rightsAcesso Restrito
dc.subject.otherlanguageContinuous improvement
dc.subject.otherlanguageHealth care service operations
dc.subject.otherlanguageHospital service operations
dc.subject.otherlanguageService operations competitiveness
dc.titleThe Relationship of Continuous Improvement Practice with Service Operations Competitiveness in Healthcare
dc.typeCapítulo de livro
fei.scopus.citations0
fei.scopus.eid2-s2.0-85162188675
fei.scopus.updated2024-07-01
fei.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85162188675&origin=inward
Arquivos
Coleções
Capítulo de livro