Small brazilian business and IT governance: Viability and case study

Abstract

© Springer International Publishing AG, part of Springer Nature 2018.Small companies have potential to be agile, flexible and informal - this is possible because such companies are usually formed by few members (up to 9 people – statistic average in Brazil). This usually creates more synergy among these professionals because they incline to have more than a single role inside the company. Therefore, it is understandable that those professionals should multi-task, splitting their working hours among different kinds of demands: what may cause difficulties in planning, development, verification, and improvement of internal processes. This article brings a case study where the COBIT 5.0 toolkit (Process Assessment Model) was used to identify internal processes that needed improvement within the studied company. In order to improve the selected processes, ISO/IEC 12207 was tailored concerning company’s needs. Additionally, it was applied a continuous improvement cycle – PDCA and it was also proposed the adoption of an agile method – SCRUM, to integrate internal activities and processes.