Logística reversa: como as empresas comunicam o descarte de baterias e celulares?
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Citações na Scopus
11
Tipo de produção
Artigo
Data
2012-03-05
Autores
DEMAJOROVIC, Jacques
HUERTAS, Melby Karina Zuniga
BOUERES, Juliana Alves
SILVA, Adilson Gonçalves da
SOTANO, Aloisio Sousa
HUERTAS, Melby Karina Zuniga
BOUERES, Juliana Alves
SILVA, Adilson Gonçalves da
SOTANO, Aloisio Sousa
Orientador
Periódico
RAE (Impresso)
Título da Revista
ISSN da Revista
Título de Volume
Citação
DEMAJOROVIC, Jacques; HUERTAS, Melby Karina Zuniga; BOUERES, Juliana Alves; SILVA, Adilson Gonçalves da; SOTANO, Aloisio Sousa. Logística reversa; como as empresas comunicam o descarte de baterias e celulares?. RAE (Impresso), v. 52, n. 2, p. 165-178, 2012.
Texto completo (DOI)
Palavras-chave
Communication,Reverse logistic,Sustainability,Social environmental risk,Cell phones
Resumo
The Law 12305 requires cell phones manufacturers to organize Reverse Logistics programs and comunicatte customers on
how to handle pos-consumption appliances. The objective of this research was to analyse, based on the principles of Integrated Marketing
Communication, Reverse Logistics Programs communication at mobile phones manufacturers operating in Brazil. Therefore, a resesarch
was conducted from a consumer perspective, focused on information available to consumers in different communication channels. Results
show that the companies surveyed are not aligned with current legislation. None of the Reverse Logistics programs effectively communicate
consumers in order to estimulate their participation in the reverse flow of post-consumption products. The research also revealed a mismatch
between behavioral intention and behavior of consumers increased by the communication deficiencies identified here.