Servitization and process interfaces

dc.contributor.authorSPRING, M.
dc.contributor.authorSANTOS, J.
dc.date.accessioned2022-01-12T22:00:38Z
dc.date.available2022-01-12T22:00:38Z
dc.date.issued2014-04-01
dc.description.abstract© Springer International Publishing Switzerland 2014. All rights reserved.We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this, we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.
dc.description.firstpage263
dc.description.lastpage275
dc.description.volume9783319069357
dc.identifier.citationSPRING, M.; SANTOS, J. Servitization and process interfaces. Servitization in Industry, v. 9783319069357, p. 263-275, Apr. 2014.
dc.identifier.doi10.1007/978-3-319-06935-7_16
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/4013
dc.relation.ispartofServitization in Industry
dc.rightsAcesso Restrito
dc.titleServitization and process interfaces
dc.typeCapítulo de livro
fei.scopus.citations1
fei.scopus.eid2-s2.0-84930717609
fei.scopus.subjectProduct sales
fei.scopus.subjectResult-oriented
fei.scopus.subjectServitization
fei.scopus.updated2024-02-01
fei.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84930717609&origin=inward
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