Evaluation of quality of outsourced maintenance service in an office building: The case of a public organization Avaliação da qualidade de serviço terceirizado de manutenção em edifício comercial: O caso de uma organização pública

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dc.contributor.authorPINTO, R. L.
dc.contributor.authorGOUVEA, M. A.
dc.contributor.authorOLIVEIRA, B.
dc.date.accessioned2022-01-12T22:01:07Z
dc.date.available2022-01-12T22:01:07Z
dc.date.issued2014-04-05
dc.description.abstractThe aim of this paper is to identify, in a public organization, indicators to evaluate the quality of the outsourced maintenance services in an office building according to the perspectives of users, service contract inspectors, and those responsible for outsourced service providers. The qualitative and quantitative studies, were carried out with the users for the three segments based on the Brady and Cronin Junior (2001, p. 37-38). Based on the statistical technique of structural equation modeling, the definition of the constructs and indicators relevant to the assessment of perceived service quality was obtained.
dc.description.firstpage389
dc.description.issuenumber2
dc.description.lastpage403
dc.description.volume21
dc.identifier.citationPINTO, R. L.; GOUVEA, M. A.; OLIVEIRA, B. Evaluation of quality of outsourced maintenance service in an office building: The case of a public organization Avaliação da qualidade de serviço terceirizado de manutenção em edifício comercial: O caso de uma organização pública. Gestao e Producao, v. 21, n. 2, p. 389-403, April/June, 2014.
dc.identifier.doi10.1590/0104-530X1215
dc.identifier.issn1806-9649
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/4046
dc.relation.ispartofGestao e Producao
dc.rightsAcesso Aberto
dc.rights.licenseCreative Commons "Este é um artigo publicado em acesso aberto sob uma licença Creative commons (CC BY 4.0). Fonte: https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84904471904&origin=inward. Acesso em: 17 Outubro 2022.
dc.subject.otherlanguageFacility maintenance
dc.subject.otherlanguageOutsourced services
dc.subject.otherlanguagePartial Least Squares
dc.subject.otherlanguageService quality evaluation
dc.subject.otherlanguageStructural equation modeling
dc.titleEvaluation of quality of outsourced maintenance service in an office building: The case of a public organization Avaliação da qualidade de serviço terceirizado de manutenção em edifício comercial: O caso de uma organização pública
dc.typeArtigo
fei.scopus.citations2
fei.scopus.eid2-s2.0-84904471904
fei.scopus.updated2024-07-01
fei.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84904471904&origin=inward
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