An exploratory study on the returns management process in an online retailer

Ana Carolina de AraujoÉrica Mayumi MatsuokaJuly Ellen UngMASSOTE, A. A.SAMPAIO, M.2019-08-202019-08-202017Ana Carolina de Araujo; Érica Mayumi Matsuoka; July Ellen Ung; MASSOTE, A. A.; SAMPAIO, M.. An exploratory study on the returns management process in an online retailer. International Journal of Logistics-Research and Applications, v. 21, n. 1, p. 01-24, 2017.1367-5567https://repositorio.fei.edu.br/handle/FEI/2062Acesso AbertoAn exploratory study on the returns management process in an online retailerArtigo10.1080/13675567.2017.1370080.