Relational Competence, Customer Trust and Relationship Effectiveness in an Offshore Service Provider: The Case of IBM Brazil

Zambaldi,. FMascarenhas, A. O.BERNARDES, Roberto Carlos;Bernardes, Roberto Carlos;BERNARDES, ROBERTOGarcia, M.2019-08-202019-08-202010Zambaldi,. F; Mascarenhas, A. O.; BERNARDES, Roberto Carlos;Bernardes, Roberto Carlos;BERNARDES, ROBERTO; Garcia, M.. Relational Competence, Customer Trust and Relationship Effectiveness in an Offshore Service Provider: The Case of IBM Brazil. Revista de Globalizacion, Competitividad y Gobernabilidad, v. 4, n. 3, p. 102-115, 2010.1988-7116https://repositorio.fei.edu.br/handle/FEI/2807Acesso RestritoRelational Competence, Customer Trust and Relationship Effectiveness in an Offshore Service Provider: The Case of IBM BrazilArtigo10.3232/GCG.2010.V4.N3.06