An exploratory study on the returns management process in an online retailer

Página do item simplificado
dc.contributor.authorde Araujo A.C.
dc.contributor.authorMatsuoka E.M.
dc.contributor.authorUng J.E.
dc.contributor.authorMassote A.
dc.contributor.authorSampaio M.
dc.date.accessioned2019-08-20T00:15:09Z
dc.date.available2019-08-20T00:15:09Z
dc.date.issued2018
dc.description.abstract© 2017 Informa UK Limited, trading as Taylor & Francis Group.The returns management process is gaining increasing importance both in academia and among supply chain professionals, not only as a tool in the practice of sustainability, but also for its strategic role in many economic sectors. Several studies show how efficiently returns management can reduce costs and provide a competitive advantage to companies. Likewise, electronic commerce, or e-commerce, has shown significant growth in many countries and, due to its very nature, it presents much higher return rates than traditional trade. However, despite the importance of returns management operation for electronic commerce, few studies explore this theme in the literature. The aim of this paper is to describe the process of returns management of the largest online retailer of the Brazilian market, showing its evolution and analysing its performance, as well as identifying its main shortcomings. We conclude with suggestions for improvements and the implementation of a more efficient system.
dc.description.firstpage345
dc.description.issuenumber3
dc.description.lastpage362
dc.description.volume21
dc.identifier.citationDE ARAÚJO, ANA CAROLINA; MATSUOKA, ERICA MAYUMI; UNG, JULY ELLEN; MASSOTE, ALEXANDRE; SAMPAIO, MAURO. An exploratory study on the returns management process in an online retailer. International Journal of Logistics-Research and Applications, v. 21, p. 1-18, 2017.
dc.identifier.doi10.1080/13675567.2017.1370080
dc.identifier.issn1367-5567
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/2164
dc.relation.ispartofInternational Journal of Logistics Research and Applications
dc.rightsAcesso Restrito
dc.subject.otherlanguageand reverse logistics
dc.subject.otherlanguagee-commerce
dc.subject.otherlanguagelogistics
dc.subject.otherlanguageReturns management
dc.titleAn exploratory study on the returns management process in an online retailer
dc.typeArtigo
fei.scopus.citations11
fei.scopus.eid2-s2.0-85028839587
fei.scopus.updated2024-03-04
fei.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85028839587&origin=inward
Arquivos
Coleções
Artigos