Reverse logistics in the e-commerce: A case study Logística reversa no comércio eletrônico: um estudo de caso

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dc.contributor.authorDe Araujo A.C.
dc.contributor.authorMatsuoka E.M.
dc.contributor.authorUng J.E.
dc.contributor.authorDe Castro Hilsdorf W.
dc.contributor.authorSampaio M.
dc.date.accessioned2019-08-20T00:15:03Z
dc.date.available2019-08-20T00:15:03Z
dc.date.issued2013
dc.description.abstractReverse logistics has gained increasing importance among researchers and supply chain professionals not only for being one of the tools for sustainability, but also for its strategic role in many economic sectors. Several studies have shown how an efficient reverse logistics can reduce costs and provide competitive advantage to companies. Likewise, there has been a significant growth of electronic commerce in many countries, which has much higher return rates than those of traditional trade. Nevertheless, despite the importance of reverse logistics in electronic commerce, there are no studies addressing this topic in the literature. The aim of this paper is to describe the reverse logistics process of the largest online retailer in the Brazilian market by showing its development, analyzing its performance, and identifying its major deficiencies. Some suggestions for the improvement and implementation of a more efficient system are made.
dc.description.firstpage303
dc.description.issuenumber2
dc.description.lastpage320
dc.description.volume20
dc.identifier.citationARAUJO, ANA CAROLINA DE; MATSUOKA, ÉRICA MAYUMI; UNG, JULY ELLEN; HILSDORF, WILSON DE CASTRO; Sampaio, Mauro. Logística reversa no comércio eletrônico: um estudo de caso. Gestão & Produção (UFSCAR. Impresso), v. 20, n. 2, p. 303-320, 2013.
dc.identifier.doi10.1590/s0104-530x2013000200005
dc.identifier.issn1806-9649
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/2079
dc.relation.ispartofGestao e Producao
dc.rightsAcesso Aberto
dc.subject.otherlanguageE-commerce
dc.subject.otherlanguageReverse logistics
dc.titleReverse logistics in the e-commerce: A case study Logística reversa no comércio eletrônico: um estudo de caso
dc.typeArtigo
fei.scopus.citations9
fei.scopus.eid2-s2.0-84880199359
fei.scopus.updated2023-10-01
fei.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84880199359&origin=inward
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