Management accounting practices, quality, and performance in the context of a natural monopoly

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dc.contributor.authorLIMA, A. C.
dc.contributor.authorCORREIA, E. E.
dc.contributor.authorCHING, Hong Yuh
dc.contributor.authorOrcidhttps://orcid.org/0000-0002-3155-7261
dc.date.accessioned2021-10-04T22:06:21Z
dc.date.available2021-10-04T22:06:21Z
dc.date.issued2020-06-28
dc.description.abstractObjective: This paper aims to analyze the relationship between the use of management accounting artefacts and size, performance, and perceived service quality provided by Brazilian electric power distribution public utility concessionaires, a sector configured as a natural monopoly, marked by a large number of regulations and restricted to a limited number of performance strategies.Method: The research involved 22 concessionaires from a universe of 63; for the relationship analyses, the non-parametric chi-squared, Kruskal-Wallis, Mann-Whitney U, and Kendall’s τ tests were used.Results: Results show a higher frequency in the use of traditional artifacts and suggest that the use of artifacts is related with the company size. No relationship could be verified though between the use of these artifacts and performance, nor with service quality. It may be concluded that in this context of natural monopoly, information obtained through artifacts do not lend themselves to the improvement of operations, even if a small number of organizations have taken initiatives in this sense.Contribution: Various studies have investigated the relationship between management accounting practice (artifacts) and organizational performance in different contexts, however, very little is known about this relationship in highly regulated sectors.
dc.description.firstpage237
dc.description.issuenumber2
dc.description.lastpage256
dc.description.volume14
dc.identifier.citationLIMA, A. C.; CORREIA, E. E.; CHING, Hong Yuh. Management accounting practices, quality, and performance in the context of a natural monopoly. REVISTA DE EDUCAÇÃO E PESQUISA EM CONTABILIDADE, v. 14, n. 2, p. 237-256, 2020.
dc.identifier.doi10.17524/repec.v14i2.2461
dc.identifier.issn1981-8610
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/3361
dc.relation.ispartofREVISTA DE EDUCAÇÃO E PESQUISA EM CONTABILIDADE
dc.rightsAcesso Restrito
dc.subjectManagement accounting
dc.subjectManagement accounting artifacts
dc.subjectElectric utility companies
dc.titleManagement accounting practices, quality, and performance in the context of a natural monopolypt_BR
dc.typeArtigopt_BR
fei.source.urlhttps://www.repec.org.br/repec/issue/view/104
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