Servitization and process interfaces

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2014-04-01
Autores
SPRING, M.
SANTOS, J.
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Periódico
Servitization in Industry
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Citação
SPRING, M.; SANTOS, J. Servitization and process interfaces. Servitization in Industry, v. 9783319069357, p. 263-275, Apr. 2014.
Texto completo (DOI)
10.1007/978-3-319-06935-7_16
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https://repositorio.fei.edu.br/handle/FEI/4013
Resumo
© Springer International Publishing Switzerland 2014. All rights reserved.We examine servitization in terms of process interfaces. Concepts are drawn from modularity theory to examine how the concept of interfaces can be applied to service settings. Based on this, we examine how process interfaces change as we move from a basic product sale model to a result-oriented PSS. It is argued that close attention to process interfaces is an important way to attenuate complexity that may arise from servitization.

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