Development of Product-Service System Business Model: A study at Mercedes-Benz Brazil

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dc.contributor.authorFERREIRA, R.
dc.contributor.authorGabriela Scur
dc.contributor.authorOrcidhttps://orcid.org/0000-0003-1498-1172
dc.date.accessioned2022-01-12T21:55:26Z
dc.date.available2022-01-12T21:55:26Z
dc.date.issued2020-01-13
dc.description.abstract© 2019 SAE International. All rights reserved.With the increase in the use of information technology and communication, Internet of Things, Big Data, in addition to the concepts of sustainability, a new strategy has been structured, which aims to add value to the traditional PSS model, in the integration of new services to products. The challenge is how to change the current business model of a fully product-oriented (PO) company into a supplier of products with integrated services, in a new business model. From the theoretical propositions and best practices of companies that have implemented PSS businesses models, this paper propose and validate a systematization of strategic actions that make possible for product-oriented companies to change to a new PSS business model, and can be used as a guideline to the PSS implementation, as it compiles the key aspects needed for each strategic area, the important actions found in the literature and bibliographic references that may help in further research. In terms of theoretical relevance, this paper expands the PSS model, using the Big Data to generate new business. Managerial contribution was the development of a roadmap for the implementation of PSS that compiles the key aspects for each construct and dimensions and the best practices found in the literature and the bibliographic references. The proposal was validated by executives of Mercedes-Benz company, both in Brazil and abroad.
dc.description.issuenumberJanuary
dc.identifier.citationFERREIRA, R.; SCUR, G. Development of Product-Service System Business Model: A study at Mercedes-Benz Brazil. SAE Technical Papers, n. January, oct. 2020.
dc.identifier.doi10.4271/2019-36-0093
dc.identifier.issn0148-7191
dc.identifier.urihttps://repositorio.fei.edu.br/handle/FEI/3658
dc.relation.ispartofSAE Technical Papers
dc.rightsAcesso Restrito
dc.titleDevelopment of Product-Service System Business Model: A study at Mercedes-Benz Brazil
dc.typeArtigo de evento
fei.scopus.citations0
fei.scopus.eid2-s2.0-85084487490
fei.scopus.subjectBest practices
fei.scopus.subjectBibliographic references
fei.scopus.subjectBusiness modeling
fei.scopus.subjectInformation technology and communications
fei.scopus.subjectIntegrated service
fei.scopus.subjectMercedes Benz
fei.scopus.subjectNew business models
fei.scopus.subjectProduct-service systems
fei.scopus.updated2024-07-01
fei.scopus.urlhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85084487490&origin=inward
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