Please use this identifier to cite or link to this item: https://repositorio.fei.edu.br/handle/FEI/2062
Title: An exploratory study on the returns management process in an online retailer
Authors: Ana Carolina de Araujo
Érica Mayumi Matsuoka
July Ellen Ung
MASSOTE, A. A.
SAMPAIO, M.
Issue Date: 2017
Journal: International Journal of Logistics-Research and Applications
ISSN: 1367-5567
Citation: Ana Carolina de Araujo; Érica Mayumi Matsuoka; July Ellen Ung; MASSOTE, A. A.; SAMPAIO, M.. An exploratory study on the returns management process in an online retailer. International Journal of Logistics-Research and Applications, v. 21, n. 1, p. 01-24, 2017.
Access Type: Acesso Aberto
DOI: 10.1080/13675567.2017.1370080.
URI: https://repositorio.fei.edu.br/handle/FEI/2062
Appears in Collections:Artigos

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