Please use this identifier to cite or link to this item: https://repositorio.fei.edu.br/handle/FEI/2164
Title: An exploratory study on the returns management process in an online retailer
Authors: DE ARAÚJO, ANA CAROLINA
MATSUOKA, ERICA MAYUMI
UNG, JULY ELLEN
MASSOTE, ALEXANDRE
SAMPAIO, MAURO
Issue Date: 2017
Journal: International Journal of Logistics-Research and Applications
ISSN: 1367-5567
Citation: DE ARAÚJO, ANA CAROLINA; MATSUOKA, ERICA MAYUMI; UNG, JULY ELLEN; MASSOTE, ALEXANDRE; SAMPAIO, MAURO. An exploratory study on the returns management process in an online retailer. International Journal of Logistics-Research and Applications, v. 21, p. 1-18, 2017.
Access Type: Acesso Aberto
DOI: 10.1080/13675567.2017.1370080
URI: https://repositorio.fei.edu.br/handle/FEI/2164
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